Service radius: valid in the following cities: Raleigh, Cary, Durham, Clayton,  Knightdale, Chapel hill, Pittsburgh, Apex, Garner, Morrisville and entire Triangle Area.

Payments are due in full upon completion of service. For your convenience, we gladly accept the following forms of payment: MasterCard/Visa/AMEX, cash or ceheck.

Refunds
There are no refunds for gift certificate purchases. Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with GIC!Appointment Arrival Time 
Windows
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 30 minutes, such as between 9am - 9:30am or 10am - 10:30am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Customer Representations and 
Warranties
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will provide all usual and necessary cleaning equipment and materials required by the Cleaner to provide the Service, unless other arrangements have been made with GIC; all cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order; it will advise GIC prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.Health and Safety Risks
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that: the Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises; the Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment provided by the Customer if the Cleaner thinks, in his/her absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety. the Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

Satisfaction Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task within 24-hours or we'll apply a credit into your account towards our next visit. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don't keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. Good Impressions Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. GIC will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.